Refund & Cancellation Policy

Last Updated: November 1, 2026

1. Overview

At Omudia, customer satisfaction and automated transparency are our highest priorities. Because our marketing services are delivered through automated digital systems, this policy governs the conditions under which refunds or wallet credits are provided.

2. Automated Wallet Refunds

If an order cannot be completed due to invalid target URLs, system maintenance, or upstream network cancellations, our automated engine immediately credits the full remaining unfulfilled balance back to your Omudia account wallet.

3. Eligibility for Payment Gateway Refunds

You may request a direct refund back to your original payment method (Credit Card, Crypto, or Digital Payment) under the following conditions:

• The deposited funds have not been utilized for any dispatched orders.
• The refund request is submitted within 14 calendar days of the original deposit date.
• No fraudulent or chargeback activity has occurred on the associated account.

4. Non-Refundable Situations

Refunds cannot be issued once an order has been successfully completed and verified by our monitoring systems. Additionally, orders placed with private account settings or incorrectly formatted links that cannot be corrected by the user are not eligible for external refunds (though unused funds remain in the user's wallet).

5. How to Request a Refund

To request a refund or balance withdrawal, please email our billing team at admin@sopen.ai with your Account Username and Transaction Reference. Inquiries are reviewed and processed within 24 to 48 business hours.